Frequently Asked Questions

You can easily request an offer by adding products to your quote list or contacting us through our communication form. Our team will review your requirements and send a customized pricing offer within a short time.

Pen Promo combines premium corporate identity gift materials with high-quality printing technology in our own workshop. We provide personal client agents and quick response times to ensure an unmatched customer experience.

We offer a wide range of promotional items including custom branded pens, notebooks, tech items like power banks and USB memories, textiles, mugs, and fully customized boxed gift sets.

We utilize modern branding and printing technologies such as UV Printing, Laser Marking, DTF Printing, and Transfer Printing to ensure your logo looks stunning and durable.

Our professional design team handles the logo printing alignment and layout previews. We will send you a digital proof for approval before going into actual production.

For the highest quality results, we prefer vector files such as AI, EPS, PDF, or high-resolution source formats.

Once you approve the digital layout design and confirm the quotation pricing, your order is officially confirmed and moved to our workshop.

Yes, we can arrange blank or pre-printed physical sample items under specific conditions to help you check the material and overall quality.

Standard unprinted items can be dispatched faster. Printed and bespoke custom-made promotional gift orders usually take a bit longer depending on production volume and printing types.

We partner with top-tier reliable logistics services. Delivery pricing terms depend on your specific contract agreements and bulk volume tier values.

Since corporate promotional items are custom-printed with your unique brand logo, cancellations or returns cannot be processed after production has officially started.

We maintain strict quality control. If any wrong or defective piece is found, contact your dedicated client agent within 24 hours to secure immediate replacement options.

Due to raw material fluctuations, our quotation offers are typically valid for a limited period specified on your offer sheet document.

Yes, we handle international export shipments. Pricing terms, customs clearances, and logistical shipping fees are detailed transparently during your evaluation process.

Stock products are pre-manufactured blank items ready for printing. Special production means manufacturing a unique shape, color, or item entirely customized from scratch for your campaign.

We primarily supply and print on our own curated premium collection products to guarantee absolute print quality, but contract printing terms can be evaluated for bulk requirements.