Terms and Conditions

1. Introduction

Welcome to Pen Promo (https://pen-promo.com). These Terms and Conditions govern your use of our website and the purchase of our promotional products and corporate gift services. By accessing our site and placing an order, you agree to be fully bound by these terms. If you disagree with any part of these terms, please do not use our website.

2. Intellectual Property Rights

Unless otherwise stated, Pen Promo and/or its licensors own the intellectual property rights for all material, designs, logos, and product text displayed on this website. All intellectual property rights are reserved. You may view and print pages for your own personal or corporate evaluation use, subject to restrictions set in these terms.

You must not:

• Republish material or product graphics from our website without prior consent.
• Sell, rent, or sub-license materials from Pen Promo.
• Reproduce, duplicate, or copy corporate gift design ideas for commercial reproduction outside our agency.

3. Custom Product Orders & Digital Proofs

Since Pen Promo specializes in custom-branded corporate gifts, production will only begin after receiving formal client approval on the digital layouts or visual proofs. It is the client's responsibility to review all spelling, logo placements, and color configurations before final approval. Pen Promo will not be held liable for any design errors discovered after printing has commenced based on an approved proof.

4. Price Fluctuations & Quotes

Due to changes in raw material costs, currency variations, and inventory levels, the prices provided via formal quotation sheets are valid strictly for the duration specified on the offer document. Pen Promo reserves the right to adjust catalog pricing without prior notification.

5. Cancellation and Refund Policy

Orders for customized, custom-printed, or specially manufactured promotional products cannot be modified, canceled, or refunded once the actual production or engraving process has begun in our workshop. For non-printed stock items, return terms can be evaluated strictly under written communication with your dedicated client agent.

6. Delivery & Shipment Liability

We strive to complete all corporate gift packaging and transport within the promised timeline. However, Pen Promo cannot be held responsible for unexpected delays caused by third-party logistics firms, customs clearance processes, or unexpected force majeure situations. Any missing or physically defective item must be reported directly to our client hotline within 24 hours of package acceptance.

7. User Conduct & Prohibited Uses

You agree not to use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of Pen Promo. Any automated scraping, data mining, or malicious penetration attempts will results in instant IP banning and, if necessary, legal recourse under prevailing digital security regulations.

8. Amendments to These Terms

Pen Promo reserves the right to revise these terms and conditions at any time as it sees fit. By continuing to use this website after updates are published, you are expected to review these terms regularly to ensure you understand all conditions governing our commercial collaborations.